Returns & Exchanges

At Urban Industry, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a quick and hassle-free experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the products are in resalable condition.

• 3.
  Generate Shipping Label

  Choose your preferred carrier through our portal to download and print a prepaid shipping label, then securely attach it to your package.

• 4.
  Drop Off and Track

  Hand over your parcel at any authorized drop-off point and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.